Terms & Conditions

Welcome to MySweet.lk. These Terms & Conditions govern your use of our website and your purchase of products from us.

By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

About MySweet.lk

MySweet.lk is an online store offering chocolates, sweets, confectionery, and related products for customers in Sri Lanka.

We reserve the right to update, modify, or replace these Terms & Conditions at any time. Any changes will take effect once published on this website.

Use of the Website

You may use this website only for lawful purposes.

You agree not to:

  • Use the website for any fraudulent or unlawful activity
  • Attempt to gain unauthorized access to the website or its systems
  • Interfere with the operation, security, or performance of the website
  • Submit false, misleading, or inaccurate information
  • Copy or misuse website content without permission

We reserve the right to restrict or terminate access to the website where misuse is suspected.

Product Information

We make every reasonable effort to ensure that product descriptions, images, prices, and other information displayed on MySweet.lk are accurate.

However:

  • Product packaging may occasionally differ from website images
  • Manufacturers may change packaging or product specifications without notice
  • Product colours may appear slightly different depending on your screen or device
  • Product availability may change at any time

We reserve the right to correct errors or inaccuracies and update product information without prior notice.

Product Availability

All orders are subject to product availability.

If a product becomes unavailable after an order has been placed, we may contact you to offer:

  • An alternative product
  • Store credit
  • A partial refund
  • A full refund for the unavailable item

We reserve the right to limit quantities or discontinue products at any time.

Pricing

All prices displayed on MySweet.lk are shown in Sri Lankan Rupees (LKR) unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

The price charged will be the price displayed at the time your order is successfully placed, except where an obvious pricing or technical error has occurred.

Delivery fees, where applicable, will be shown separately during checkout.

Placing an Order

By placing an order through our website, you confirm that:

  • The information you provide is accurate and complete
  • You are authorized to use the selected payment method
  • You agree to pay the total amount shown at checkout
  • You have reviewed your order before confirming your purchase

Once an order is placed, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation does not always guarantee acceptance of the order. We reserve the right to cancel or refuse an order where necessary.

Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

Orders may only be cancelled before they are packed or dispatched.

Once an order has been handed over for delivery, cancellation may no longer be possible.

Any approved refund following a cancellation will be handled according to our Return & Refunds Policy.

Payment

Payment methods available on the website may include online payment, bank transfer, cash on delivery, or other methods made available from time to time.

Orders may not be processed until payment has been successfully confirmed where advance payment is required.

If a payment is declined, reversed, or unsuccessful, the order may be cancelled.

Delivery

Delivery is subject to courier availability and service coverage.

Customers are responsible for providing a correct delivery address, telephone number, and any other information required for successful delivery.

Delivery times are estimates and may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Incorrect delivery information
  • Events outside our reasonable control

Please refer to our Delivery Information page for more details.

Failed Delivery Attempts

If a delivery cannot be completed because:

  • The customer is unavailable
  • The delivery address is incorrect
  • The telephone number is incorrect or unreachable
  • The customer refuses to accept the order

additional delivery charges may apply for a second delivery attempt.

Food Products and Storage

Many products sold on MySweet.lk are food items and should be handled and stored appropriately after delivery.

Customers are responsible for following any storage instructions shown on the product packaging.

Chocolates and other temperature-sensitive products should be stored in a cool, dry place away from direct sunlight and heat.

We are not responsible for damage caused by improper storage or handling after delivery.

Allergies and Dietary Information

Customers are responsible for checking ingredient lists, allergen information, dietary suitability, and product labels before consuming any product.

Products may contain or come into contact with ingredients such as:

  • Milk
  • Nuts
  • Peanuts
  • Soy
  • Wheat
  • Gluten
  • Eggs
  • Other allergens

If you have a food allergy or dietary requirement, please review the manufacturer’s packaging carefully before consumption.

MySweet.lk cannot guarantee that products are free from allergens unless specifically stated by the manufacturer.

Returns and Refunds

Returns, replacements, and refunds are handled according to our Return & Refunds Policy.

Due to food safety and hygiene requirements, food products generally cannot be returned after delivery unless they are damaged, incorrect, defective, or otherwise eligible under our policy.

Promotions and Discount Codes

Promotions, discount codes, vouchers, or special offers may be subject to additional terms.

Unless otherwise stated:

  • Promotions cannot be exchanged for cash
  • Only one discount code may be used per order
  • Promotions may have expiry dates
  • Promotions may apply only to selected products
  • We reserve the right to cancel or modify promotions where necessary

Intellectual Property

All website content, including logos, text, graphics, photographs, design elements, and other materials belonging to MySweet.lk, may be protected by intellectual property rights.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

Product names, logos, and trademarks belonging to third-party manufacturers remain the property of their respective owners.

Third-Party Services

Our website may use services provided by third parties, including payment gateways, courier companies, analytics providers, and other service providers.

We are not responsible for interruptions, errors, or failures caused by third-party services outside our reasonable control.

Website Availability

We aim to keep the website available and operating correctly, but we cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable due to:

  • Maintenance
  • Technical issues
  • Server problems
  • Security updates
  • Third-party service interruptions

We reserve the right to suspend or modify the website without prior notice where necessary.

Limitation of Liability

To the extent permitted by applicable law, MySweet.lk will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Our liability relating to a specific purchase will generally be limited to the amount paid for the affected product or order, except where applicable law requires otherwise.

Nothing in these Terms & Conditions is intended to exclude any rights that cannot legally be excluded.

Customer Responsibility

Customers are responsible for:

  • Providing accurate order information
  • Reviewing product information before purchasing
  • Checking allergen and ingredient information
  • Storing products correctly after delivery
  • Ensuring someone is available to receive the order
  • Contacting us promptly if there is a problem with an order

Fraud Prevention

We reserve the right to delay, cancel, or reject an order if we reasonably suspect fraudulent activity, unauthorized payment, misuse of promotional offers, or other suspicious activity.

We may request additional verification before processing certain orders.

Governing Law

These Terms & Conditions are governed by the applicable laws of Sri Lanka.

Any dispute arising from the use of this website or the purchase of products will be handled in accordance with applicable Sri Lankan law.

Contact Us

If you have any questions about these Terms & Conditions, your order, or our services, please contact the MySweet.lk team through the contact details provided on our website.

By continuing to use MySweet.lk or placing an order through our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Thank you for choosing MySweet.lk.