Privacy Policy

At MySweet.lk, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

By using MySweet.lk, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information when you:

  • Place an order
  • Create an account
  • Contact us
  • Subscribe to updates or promotions
  • Use our website
  • Make a payment
  • Participate in a promotion or offer

The information we collect may include:

  • Full name
  • Delivery address
  • Billing address
  • Email address
  • Telephone number
  • Order details
  • Payment-related information
  • IP address
  • Device and browser information
  • Website usage information
  • Any information you provide when contacting us

How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange delivery
  • Contact you regarding your order
  • Provide customer support
  • Process payments and refunds
  • Improve our website and services
  • Prevent fraud and misuse
  • Maintain business and transaction records
  • Send promotional communications where permitted
  • Comply with legal or regulatory requirements

We only use personal information for legitimate business purposes connected to operating MySweet.lk.

Order and Delivery Information

When you place an order, we use your name, contact number, delivery address, and order details to process and deliver your purchase.

Where necessary, we may share relevant delivery information with courier companies or delivery partners to complete your order.

These service providers should only receive the information required to perform the relevant service.

Payment Information

Payments may be processed through third-party payment gateways, banks, or payment service providers.

MySweet.lk does not necessarily store your complete card details, banking passwords, PIN numbers, or OTP codes.

Payment information is handled according to the security and privacy practices of the applicable payment provider.

You should never share your banking password, PIN, or OTP with anyone claiming to represent MySweet.lk.

Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties where necessary, including:

  • Courier and delivery companies
  • Payment processors
  • Website hosting providers
  • IT and security service providers
  • Analytics service providers
  • Customer support service providers
  • Professional advisers
  • Government or regulatory authorities where required by law

We aim to share only the information reasonably necessary for the relevant purpose.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember items in your shopping cart
  • Keep you signed in
  • Remember your preferences
  • Understand how visitors use our website
  • Improve website performance
  • Support advertising or marketing activities where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Website Analytics

We may use analytics tools to understand how visitors interact with MySweet.lk.

This may include information such as:

  • Pages visited
  • Time spent on the website
  • Device type
  • Browser type
  • General geographic information
  • Referral source

This information helps us improve the performance, usability, and customer experience of our website.

Marketing Communications

If you choose to receive promotions or updates from us, we may use your email address or telephone number to send information about:

  • New products
  • Special offers
  • Discounts
  • Promotions
  • Other updates from MySweet.lk

You may request to stop receiving promotional communications at any time.

Please note that even if you opt out of marketing messages, we may still contact you regarding active orders, payments, deliveries, or important service-related matters.

Data Security

We take reasonable technical and organizational measures to protect personal information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials and personal information.

Account Security

If you create an account on MySweet.lk, you are responsible for keeping your login credentials confidential.

Please notify us if you believe your account has been accessed without authorization.

We recommend using a strong and unique password.

Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Complete transactions
  • Provide customer support
  • Maintain accounting and business records
  • Resolve disputes
  • Prevent fraud
  • Meet legal or regulatory obligations

When information is no longer required, we may securely delete or anonymize it where appropriate.

Your Rights

Depending on applicable law, you may have the right to request:

  • Access to personal information we hold about you
  • Correction of inaccurate information
  • Deletion of certain personal information
  • Withdrawal of consent for certain uses
  • Removal from marketing communications

Some information may need to be retained for legal, accounting, fraud prevention, or legitimate business purposes.

Third-Party Links

Our website may contain links to third-party websites, social media pages, payment providers, or other external services.

MySweet.lk is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any external website you visit.

Social Media

If you interact with MySweet.lk through social media platforms, your information may also be handled according to the privacy policies of those platforms.

Information you make publicly available through social media may be visible to others.

Children’s Privacy

Our website is intended for general customers and is not specifically designed to collect personal information from children.

If we become aware that personal information has been provided by a child without appropriate authorization, we may take reasonable steps to delete it where appropriate.

Legal Requirements

We may disclose personal information where required to do so by law, court order, regulatory authority, or other lawful request.

We may also use or disclose information where reasonably necessary to protect:

  • Our rights
  • Our customers
  • Our business
  • The security of our website
  • The prevention of fraud or unlawful activity

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business practices.

Any updated version will be published on this page.

We encourage customers to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, how we handle your information, or if you wish to make a privacy-related request, please contact the MySweet.lk team using the contact details provided on our website.

We will make reasonable efforts to respond to privacy-related enquiries promptly.

Thank you for trusting MySweet.lk.