Return & Refunds

At MySweet.lk, we want every order to reach you in good condition and for you to be happy with your purchase. As we sell chocolates, sweets, confectionery, and other food products, returns and refunds are handled carefully due to food safety and hygiene requirements.

Returns

Due to the nature of our products, we generally do not accept returns or exchanges for food items once they have been delivered, unless the product you received is:

  • Incorrect
  • Damaged during delivery
  • Defective or unsuitable for consumption
  • Different from the product you ordered
  • Missing from your order

For hygiene and food safety reasons, we cannot accept returns simply because of a change of mind, personal preference, taste, or because the packaging has been opened.

Damaged or Incorrect Items

If you receive a damaged, incorrect, or defective item, please contact MySweet.lk as soon as possible after receiving your order.

Please provide:

  • Your order number
  • Your name and contact number
  • A brief description of the issue
  • Clear photographs of the product
  • Photographs of the packaging, where applicable

This information helps us review the issue and provide a suitable solution quickly.

Refunds

Once your complaint has been reviewed and approved, we may offer one of the following depending on the circumstances:

  • A replacement product
  • Store credit
  • A partial refund
  • A full refund

Where a refund is approved, it will normally be processed using the original payment method whenever possible.

Please note that the time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing the order.

If your order has not yet been packed or dispatched, we will do our best to process the cancellation.

Once an order has been dispatched, cancellation may no longer be possible.

Change of Mind

Because our products include chocolates, sweets, and other consumable goods, we are unable to offer returns or refunds for change-of-mind purchases after delivery.

Please review your order carefully before completing your purchase.

Melted or Heat-Affected Products

Some chocolates and confectionery products may be sensitive to heat, particularly during warm weather.

We take reasonable care when packing and dispatching orders; however, minor softening or melting caused by weather conditions during transportation may occasionally occur.

If you believe your product has been significantly damaged during delivery, please contact us with photographs as soon as possible so we can review the issue.

Missing Items

If an item is missing from your order, please contact us with your order number and details of the missing product.

Once verified, we will arrange an appropriate replacement, store credit, or refund.

Refunds for Delivery Charges

Delivery charges are generally non-refundable once an order has been successfully dispatched.

However, if the delivery issue was caused by an error from MySweet.lk, we will review the delivery charge as part of the refund or replacement process.

Items Not Eligible for Return or Refund

Returns or refunds may not be available in situations including:

  • Change of mind
  • Products that have been opened or consumed