Delivery Information

At MySweet.lk, we want your favourite chocolates, sweets, and treats to reach you safely and as quickly as possible. We carefully pack every order to help ensure your products arrive in excellent condition.

Delivery Areas

We deliver orders across Sri Lanka, subject to courier service availability in your location.

Please make sure your delivery address, contact number, and other order details are entered correctly when placing your order. Incorrect or incomplete information may result in delivery delays.

Delivery Time

Orders are generally processed within 1–2 working days after confirmation.

Estimated delivery times are:

  • Colombo and surrounding areas: approximately 1–3 working days
  • Other areas in Sri Lanka: approximately 2–5 working days

Delivery times are estimates and may vary depending on your location, courier availability, public holidays, weather conditions, and other circumstances beyond our control.

Delivery Charges

Delivery charges are calculated based on the delivery location and will be displayed during checkout before you complete your order.

From time to time, MySweet.lk may offer free delivery or promotional delivery rates. Any applicable promotion will be clearly displayed on our website or during checkout.

Order Processing

Once your order has been successfully placed, our team will prepare and pack your items for dispatch.

Orders placed during weekends or public holidays may be processed on the next working day.

If we require additional information regarding your order or delivery address, our team may contact you using the telephone number provided with your order.

Receiving Your Order

Please ensure that someone is available at the delivery address to receive the package.

We recommend checking your order as soon as it is received. If the package appears damaged, incorrect, or incomplete, please contact MySweet.lk as soon as possible with your order details and, where applicable, photographs of the package and products.

Delivery Delays

While we always do our best to deliver orders within the estimated timeframe, occasional delays may occur due to courier delays, adverse weather, high order volumes, public holidays, or other circumstances outside our control.

We appreciate your patience and understanding if an unexpected delay occurs.

Incorrect or Unsuccessful Deliveries

Customers are responsible for providing an accurate delivery address and contact number.

If a delivery cannot be completed because of an incorrect address, unavailable recipient, or inability to contact the customer, additional delivery charges may apply when arranging a second delivery attempt.

Product Condition During Delivery

As many of our products include chocolates and confectionery items, we take care when packing orders. However, Sri Lanka’s warm weather may occasionally affect temperature-sensitive products during transportation.

We recommend collecting and storing chocolates and other heat-sensitive items appropriately as soon as they are delivered.

Need Help With Your Delivery?

If you have any questions about your order or delivery, please contact the MySweet.lk team and provide your order number so we can assist you promptly.

Thank you for choosing MySweet.lk — we look forward to delivering something sweet to your doorstep!